Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
IT Services & Processes Workplace Consultant
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About this position
About this Position
The IT Services & Processes Workplace Consultant is responsible for the strategy, design, delivery, operation, and continuous improvement of global Audio Services and Digital Workplace solutions. This role ensures the reliable, secure, and seamless delivery of collaboration, communication, conferencing, meeting room, endpoint, and workplace technologies that enable productivity and an exceptional employee experience across the organization.
Working closely with business stakeholders, vendors, and technical teams, the consultant drives service excellence, technology standardization, workplace innovation, and continuous improvement. The role is accountable for defining global standards, optimizing service performance, managing technology lifecycles, and delivering scalable, user-centric solutions across the global Digital Workplace and Audio Services landscape.
What you’ll do
- Manage and continuously improve global Audio Services and Digital Workplace services, ensuring stable, secure, and high-quality service delivery across all regions.
- Design, implement, and maintain enterprise audio, collaboration, endpoint, and workplace technologies, including conferencing, meeting rooms, telephony, productivity, and end-user computing solutions.
- Define and govern global standards, architectures, roadmaps, and best practices for Audio Services, Unified Communications, and Digital Workplace platforms.
- Act as the primary consultant and liaison for business stakeholders, translating requirements into scalable, sustainable, and user-centric technology solutions.
- Manage strategic relationships with vendors, service providers, and support partners to ensure service performance, cost optimization, contractual compliance, and innovation.
- Lead the resolution of complex incidents, problems, and escalations across Audio Services and Digital Workplace environments, driving service reliability and user satisfaction.
- Drive continuous service improvement, technology lifecycle management, workplace modernization initiatives, KPI reporting, adoption programs, and the implementation of emerging collaboration and digital workplace technologies.
What makes you a good fit
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Digital Workplace (DW), Collaboration Technologies, IT Infrastructure, or related technology fields
- Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
- Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies
- Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment
- Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
- Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions
- Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26101080
Job Locations: Philippines
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
Zanima me više poslova. Mogu li da se prijavim za više pozicija istovremeno?
Da, jednostavno popunite svoj profil u našem sistemu za onlajn prijavljivanje. Kada vaš onlajn profil bude popunjen, možete se prijaviti za više pozicija.
Oglas za posao je napisan na engleskom – da li i ja treba da popunim prijavu na engleskom?
Da, svakako! Henkel je međunarodna kompanija i sarađivaćete sa kolegama iz celog sveta. Zato je engleski zvanični jezik kompanije.
Kao opštu smernicu, preporučujemo da prijavu napišete na istom jeziku na kom je oglas za posao. To doprinosi jasnoći i doslednosti tokom celog procesa zapošljavanja.
Da li ću tokom procesa prijavljivanja dobiti povratne informacije o statusu svoje prijave?
Svaka pozicija u Henkelu je jedinstvena, kao i svaki kandidat.
Pronalaženje odgovarajućeg kandidata je važno ne samo za nas, već i za vas. Važno nam je da se kandidat i kompanija odlično uklapaju. Kandidati uvek mogu da provere status svoje prijave na svom profilu za prijavu.
U svim fazama procesa zapošljavanja ćemo vas obaveštavati i davati vam povratne informacije. Vaš odnos sa Henkelom počinje transparentnošću i uzajamnim poštovanjem.
Mogu li zaposleni da prelaze iz jedne poslovne jedinice u drugu i/ili u drugu zemlju?
Da. Naša „filozofija tri puta dva“ osmišljena je upravo za to: da podstakne vrhunske talente da rade na najmanje dve različite pozicije, u dve različite poslovne jedinice i u dve različite zemlje.
Zašto to promovišemo? Zato što verujemo da su raznovrsna iskustva u različitim funkcijama i na različitim lokacijama ključna za vaš razvoj i da će vam pomoći da steknete širu sliku o Henkelu kao globalnoj kompaniji.
Kome da se obratim ako imam pitanja u vezi sa svojom prijavom?
Naš tim za zapošljavanje je tu da vam pomogne u vezi sa svim pitanjima ili zahtevima koje ćete možda imati tokom procesa prijavljivanja.
Slobodno se obratite timu ovde. Sa zadovoljstvom ćemo vam pomoći!