Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Network Service Delivery Manager
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About this Position
Role holds end-to-end accountability for the performance, resilience, and commercial value of SD-WAN, WAN, and carrier services across multiple regions, acting as the primary technical and service counterpart for local IT teams and senior stakeholders. The role owns Day 2 operations under managed services, oversees Day 1 deployment and rollout, and leads Major Incident Management and critical escalations across multiple providers, regions, and time zones. It governs vendor performance through SLA/KPI enforcement, RCA quality control, and risk and compliance management (GDPR, NIS2), leads commercial negotiations on pricing and new agreements, and applies vendor-agnostic architectural expertise to drive automation and continuous service improvement.
What you´ll do
- Service & Provider Management, end-to-end service ownership across regional providers, and multi-provider orchestration (Overlay, underlay..).
- Escalation & Major Incident Leadership, ownership of critical escalations across providers and internal teams, executive-level communication and status reporting, and business impact assessment and prioritization.
- Operations & Service Assurance, service performance monitoring and reporting, support of Root Cause Analysis (RCA) governance and quality control
- Network & Infrastructure Understanding, strong understanding of WAN, ISP, SD-WAN, carrier services, and cloud connectivity, and awareness of enterprise networking (routing, switching, security)
- Governance, Risk & Compliance, risk identification across providers and services, and audit readiness and compliance tracking
- Stakeholder & Communication Management, executive stakeholder engagement (regional/global leadership), and vendor negotiation and conflict resolution.
- Automation & Service Management Digitization, workflow automation (ServiceNow, ticket orchestration).
- AI & AIOps for Service Assurance, support AI-driven incident detection and correlation.
- Data Analytics & Reporting, support KPI-driven service management (SLAs, MTTR, MTBF).
What makes you a good fit
- Bachelor's degree in Computer Science, Business informatics, Development, or any relevant study.
- Master’s degree is a plus
- Fluent English speaker
- 7 – 10 years of experience
- Excellent communication skills (both verbal and written)
- Excellent negotiation skills
- Stakeholder management
- Escalation management
- Vendor agnostic
- Enterprise service management and enterprise network management
- CCNP is a plus
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Health Insurance for employee + dependents
- Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 26103489
Job Locations: Egypt, Cairo
Contact information for application-related questions: recruitmenteg@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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About Henkel
FAQ
Zanima me više poslova. Mogu li da se prijavim za više pozicija istovremeno?
Da, jednostavno popunite svoj profil u našem sistemu za onlajn prijavljivanje. Kada vaš onlajn profil bude popunjen, možete se prijaviti za više pozicija.
Oglas za posao je napisan na engleskom – da li i ja treba da popunim prijavu na engleskom?
Da, svakako! Henkel je međunarodna kompanija i sarađivaćete sa kolegama iz celog sveta. Zato je engleski zvanični jezik kompanije.
Kao opštu smernicu, preporučujemo da prijavu napišete na istom jeziku na kom je oglas za posao. To doprinosi jasnoći i doslednosti tokom celog procesa zapošljavanja.
Da li ću tokom procesa prijavljivanja dobiti povratne informacije o statusu svoje prijave?
Svaka pozicija u Henkelu je jedinstvena, kao i svaki kandidat.
Pronalaženje odgovarajućeg kandidata je važno ne samo za nas, već i za vas. Važno nam je da se kandidat i kompanija odlično uklapaju. Kandidati uvek mogu da provere status svoje prijave na svom profilu za prijavu.
U svim fazama procesa zapošljavanja ćemo vas obaveštavati i davati vam povratne informacije. Vaš odnos sa Henkelom počinje transparentnošću i uzajamnim poštovanjem.
Mogu li zaposleni da prelaze iz jedne poslovne jedinice u drugu i/ili u drugu zemlju?
Da. Naša „filozofija tri puta dva“ osmišljena je upravo za to: da podstakne vrhunske talente da rade na najmanje dve različite pozicije, u dve različite poslovne jedinice i u dve različite zemlje.
Zašto to promovišemo? Zato što verujemo da su raznovrsna iskustva u različitim funkcijama i na različitim lokacijama ključna za vaš razvoj i da će vam pomoći da steknete širu sliku o Henkelu kao globalnoj kompaniji.
Kome da se obratim ako imam pitanja u vezi sa svojom prijavom?
Naš tim za zapošljavanje je tu da vam pomogne u vezi sa svim pitanjima ili zahtevima koje ćete možda imati tokom procesa prijavljivanja.
Slobodno se obratite timu ovde. Sa zadovoljstvom ćemo vam pomoći!